Shipping policy

43Kicks Shipping Policy

Be Yourself From The Bottom Up With Complete Peace of Mind

🚚 When Your Order Ships

Every 43Kicks order is made to order. We don't fire up production until you place it. That keeps waste down and the catalog wild. It also means timing depends on what you bought.

Tees, Pullovers, Hats, & Beanies

  • Made to order: 3–7 business days
  • In transit: 2–6 business days (U.S.)
  • Door to door: usually 1–2 weeks

The first run of a brand-new design can take a few extra days while our print team signs off on it. We'd rather get it right than get it out the door.

Kicks

  • Printed and quality-checked: 5–7 business days
  • In transit: 2–4 weeks
  • Door to door: usually 3–4 weeks

Ordered Both?

They ship separately, so your tee isn't sitting around waiting on your kicks. Two packages, two tracking numbers, two arrival dates. Nothing's wrong, that's just how it works.

Tracking

You'll get tracking by email the moment each package ships. Check your spam folder if it doesn't turn up.

No signature required You don't have to be home to sign for anything.

Shipping Costs

Calculated at checkout based on where it's headed. You'll see the number before you pay. No surprises after.

When Your Order Goes Missing

Lost package? Don't sweat it. Our Zero-Wait Guarantee means that once we confirm the loss with our shipping partners, you get an immediate replacement or full refund, no bureaucratic runaround.

We'll have an answer for you within 5 business days of you reaching out. If it's going to take longer than that, we'll tell you why.

When Tracking Goes Silent

Sometimes tracking info decides to take a creative break. Get in touch if your tracking hasn't updated for:

  • Standard shipping: 30+ days
  • Express shipping: 18+ days

Or if it's been 60 days since you ordered and nothing has shown up at all. We'll investigate and make it right with a replacement or refund.

Don't wait it out to be polite. The sooner you tell us, the faster we can move.

"Delivered" But Not Really

Tracking says delivered, your kicks say otherwise. It happens. Here's what works:

  1. Check with neighbors, building management, or whoever handles mail at your address. Most packages turn up.
  2. If they don't, contact your local carrier and ask for proof of delivery.
  3. Forward whatever documentation they send to support@43kicks.store within 15 days.

We'll take it from there with a replacement or refund.

Address Issues - Let's Keep It Real

We need accurate address info to get your order to you. You've got 24 hours after ordering to send us a correction at support@43kicks.store. After that, it's already in production and locked in.

If a package comes back to us as undeliverable, we can send it out again once you confirm the right address. Reshipping costs may apply, since we're paying to make the trip twice.

What We Can't Cover

We want to be upfront about the situations where our hands are tied:

  • Incorrect or incomplete address info provided at checkout
  • Nobody home for delivery
  • Multiple failed delivery attempts
  • Express shipping ordered without a phone number
  • Customs holds — that's between you and your government
  • Acts of nature, political disruption, or other chaos beyond anyone's control

Remote Areas, Peak Season & Holidays

Off the beaten path? Delivery to remote areas can take 2–3 months, and we can't guarantee timing on those. Check with the shipping company if you're unsure whether your address counts.

Peak season heads up. During Black Friday, Cyber Monday, and the holiday stretch, shipping takes longer and costs more. Carrier capacity gets tight and package volume goes wild. We'll keep you posted on our site and by email.

Lunar New Year. Our kicks are made overseas, and production pauses for the Lunar New Year holiday every year. That's a multi-week gap. We'll post the dates well in advance so you can plan around it.

Where We Ship

We ship worldwide, but a handful of destinations are outside what our shipping partners can reach, and coverage for lost or delayed packages varies by region. Checkout is the source of truth. If we can get it to you, you'll see a shipping option there. Occasionally we can make exceptions. Use the Contact-Us page and we will do what we can to work with you.

Taxes & Duties

International customers are responsible for any customs fees, duties, or taxes. These are set by your local government, not by us, and they have to be paid for your order to clear.

Heads up: if you refuse to pay those fees when your order arrives, we can't refund or reship it. That's international trade, not us being difficult. Worth checking your country's import rules before you order.

📧 Get Help

Questions? Issues? Hit us up at support@43kicks.store and we'll hit you back within 2–3 business days.

Include your order number, photos when relevant, and tell us what's going on.

The Bottom Line

We're committed to delivering designs that move with you. If something goes wrong, we'll make it right within reason. We're not trying to make this complicated — just fair for everyone involved.

Keep creating, keep stepping, keep being uniquely you.

— The 43Kicks Team