43Kicks Return & Exchange Policy

Be Yourself From The Bottom Up - With Complete Peace of Mind

🔄 The Short Version

Every piece is made to order, printed for you after you buy it. Nothing sits in a warehouse waiting. That's why we don't do change-of-mind refunds. There's no shelf to put it back on.

What we do do: if the fit is wrong, we'll swap it. If we got something wrong, we'll remake it or refund it. No hassle, no fine print.

Changed Your Mind? You've Got 24 Hours

You have 24 hours after placing your order to change or cancel it. That covers:

• Size, color, or design
• Shipping address
• Canceling the whole thing

Email support@43kicks.store with your order number and what you need changed.

After 24 hours your order is usually already in production and we can't promise a change, but ask anyway. If we can still catch it, we will.

30-Day Fit Guarantee

Wrong fit? We've got you. Every order comes with one free size exchange per customer account:

• Request it within 30 days of delivery
• Swap up to 2 sizes up or down
• Available on kicks and clothing
• We cover shipping on your first swap — free exchanges are sweet

Tell us these three things and we'll get it moving:

• Your order number and name
• How the current size fits (too big, too small, too narrow)
• The size you want instead

Need another size after that? Still doable, you'd just cover return shipping.

Try them on indoors first. Gently tried on is fine. Worn outside is not. Scuffs, stains, creases, or signs of washing mean we can't exchange it.

Not sure on sizing? Every product page has a full size chart. Two minutes there saves you a swap.

7-Day Quality Window

Give your order a proper look when it lands. If something's off, tell us within 7 days of delivery and we'll take care of it with a replacement or full refund.

This window covers:

• Damaged or defective items — anything that showed up broken, torn, or badly made
• Wrong product shipped — you ordered one design and got another
• Missing items — part of your order didn't make it
• Print issues — the print is misplaced, smeared, cracked, or clearly not what you ordered

Seven days is short on purpose. It's what lets us go back to our production partners and get you a real fix instead of an apology. Tell us fast and we can move fast.

What to Send Us

Email support@43kicks.store with:

• Your order number
• Photos of the item showing the issue clearly, on a flat surface in good light
• A photo of the mailer or box it arrived in

That second photo matters more than it sounds. It's how we prove the damage happened in the factory and not in a delivery truck — which is the difference between us fixing it and us arguing about it. Don't toss the packaging until we've sorted things out.

Hold Onto Your Kicks

Don't ship anything back unless we ask you to. Our exchanges and remakes don't need the original item returned, so a package sent back on your own initiative may not reach anyone who can help. Email us first and we'll tell you exactly what we need.

About Color and Print

Screens lie a little. The colors on your phone or monitor won't be a perfect match to ink on canvas or cotton, and small variation between pieces is part of how made-to-order printing works. That's not a defect — it's the nature of the thing.

What is a defect: a print that's misplaced, smeared, cracked, or substantially different from the design you ordered. Send photos and we'll make it right.

How Refunds Work

Approved refunds go back to your original payment method. Expect 5–10 business days for it to show up, depending on your bank — we release it on our end immediately, but the rest is out of our hands.

No restocking fees. Ever. Keep your refund, not the fine print.

When We Can't Help

Being upfront about the limits:

• Change-of-mind returns — everything is made to order
• Order changes after 24 hours — once production starts, it's started
• Quality, wrong item, or missing item claims after 7 days of delivery
• Size exchanges after 30 days of delivery
• Items worn outdoors or showing real wear and tear
• Damage to the outer box or mailer where the product itself is fine — that's a carrier issue, and they're the ones to talk to

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📧 Get Help

Questions? Issues? Hit us up at support@43kicks.store and we'll hit you back within 2–3 business days.

Include your order number, photos when relevant, and tell us what's going on. We're here to make sure your 43Kicks experience is as smooth as your style.

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The Bottom Line

We're committed to delivering designs that move with you. If something goes wrong, we'll make it right within reason. We're not trying to make this complicated — just fair for everyone involved.

Keep creating, keep stepping, keep being uniquely you.

— The 43Kicks Team