Refund policy

43Kicks Return & Exchange Policy

Be Yourself From The Bottom Up - With Complete Peace of Mind

🔄 Return & Exchange Policy

We stand behind our designs - and your satisfaction

Our 7-Day Quality Assurance Window

We're here to help with any issues within 7 days of delivery. This gives us the best chance to make things right while keeping our operations smooth and coordinating efficiently with our suppliers.

This 7-day window covers:

  • Size exchanges
  • Print quality issues
  • Damaged or defective items
  • Wrong product shipped
  • Missing items from your order

Quality Issues

Damaged, Defective, or Poor Quality? Just send us an email with photos showing what happened within 7 days of delivery, and we'll take care of you with a replacement or full refund.

Note: For items damaged during shipping (like packaging issues), you'll need to work directly with the shipping carrier as that's outside our control.

Wrong Product

Received a different design than expected? No worries! Email us your order number along with photos of what you ordered versus what arrived within 7 days of delivery, and we'll send the right item or process a refund.

Missing Items

Part of your order didn't make it? Reach out with your order number and details about what's missing within 7 days of delivery - we'll get those items sent out or refunded quickly.

Design Issues

Print quality doesn't match our preview? Send us photos showing the difference within 7 days of delivery, and if there's a significant variation from what we advertised, we'll make it right with a replacement or refund.

Please check our design specifications before ordering to ensure the final product meets your expectations.

Size Exchanges - We've Got You Covered

Need a different size? We offer one complimentary size exchange per customer account for shoes and clothing to make sure you get the perfect fit:

  • Request within 7 days of delivery for the free exchange
  • Available for shoes and clothing items
  • Size changes up to 2 sizes from your original order
  • Additional exchanges would require covering return shipping

For a size exchange, please include:

  • How the current size fits (too big/small/narrow)
  • Your preferred new size
  • Order number and name

When We Can't Help

We want to be upfront about situations where we're unable to process returns:

  • Beyond 7 days of delivery for any quality, sizing, or product issues
  • Items that have been worn outdoors or show significant wear and tear

📧 Get Help

Questions? Issues? Hit us up at support@43kicks.store

Include your order number, photos when relevant, and tell us what's going on. We're here to make sure your artistic footwear experience is as smooth as your style.

The Bottom Line

We're committed to delivering designs that move with you. If something goes wrong, we'll make it right within reason. We're not trying to make this complicated - just fair for everyone involved.

Keep creating, keep stepping, keep being uniquely you.

- The 43Kicks Team