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FAQ

You've got questions. We've got answers!

At 43Kicks, we're all about helping you showcase your unique style through our amazing print on demand shoes. To ensure that your experience is nothing short of awesome, we've got answers to all your questions in our FAQs below.

Our Guarantees
What guarantees does 43Kicks offer?

We stand behind every pair with industry-leading protections:

  • Zero-Wait Guarantee - Lost packages get immediate replacement or refund once confirmed
  • One Free Size Exchange Per Account - Perfect fit guaranteed within 7 days of delivery (up to 2 sizes difference)
  • 7-Day Quality Assurance - Dedicated window to resolve any quality, sizing, or product issues
  • Vibrant Print Quality Guaranteed - Premium printing that stays bold and fade-resistant
  • Real Human Support Team - Actual people who genuinely care about your experience

Learn more at Our Kickin' Guarantee.

Returns and Refunds
What is your return and refund policy?

If you receive a defective item or an incorrect order, please don't worry! We stand behind every purchase with specific quality assurance windows to help resolve issues quickly. For details on timeframes and coverage, please see our Kickin' Guarantee.
How do I start a return?

Just email us at support@43kicks.store with your order number and reason. We’ll reply within 2-3 business days with next steps.
What if I’ve already worn them once?

If they’ve been gently tried on indoors—no problem. But shoes with wear and tear (e.g., scuffs, dirt, creases) can't be returned.
What should I do if I ordered the wrong size?

Within 24 hours of ordering? Contact us immediately at support@43kicks.store with your order number and the correct size you need. We'll modify your order before production begins.

After 24 hours? Your order is already in production and can't be changed. Please wait until you receive your kicks.

Good news: We offer one free size exchange per customer account! If you're not happy with the fit, contact us within 7 days of delivery and we'll arrange a complimentary size exchange (available for changes up to 2 sizes from your original order). See our Return and Refund Policy for complete details.
What should I do if I'm not satisfied with the print quality?

We want you to be thrilled with your purchase! If for any reason you're not happy with the print quality, please Contact Us within 7 days of delivery. Our team is here to listen and work with you to find a resolution that suits your needs.

See Our Kickin' Guarantee for details.
What should I do if I receive the wrong item or something is missing from my order?

If you received an incorrect item or are missing contents from your order, contact us within 7 days of delivery.

Please provide a photo of the product you received, along with any other relevant details about the error. This will help us expedite our investigation and resolve the issue as quickly as possible.
What do I do if the item I received is damaged during shipping?

Although we strive to ensure your product arrives in pristine condition, unforeseen circumstances may occur. If your product is damaged or defective, please capture clear pictures showcasing the issue and email them to support@43kicks.store within 7 days of delivery.

We will promptly arrange for a replacement or refund.

Note: For damage to the packaging/box during shipping (not the shoes themselves), please contact the shipping carrier directly as that's outside our control.

See our Return Policy for complete details.

Orders
How do I place an order?

Select the perfect style, color, and size for you from our product page. Once you've made your picks, click 'Add To Cart' and follow the prompts to complete your order.

You'll receive a confirmation email with all the details as soon as you're done shopping.
How do I check the status of my order?

Within 5-10 days of ordering, we'll send you an email with all the details - including tracking info that lets you keep tabs on your package's progress.
I changed my mind. Can I cancel or modify my order?

We get it - sometimes you need to make a change! You have 24 hours after placing your order to contact us if you need to cancel or modify it (like changing size, color, design, or shipping address).

After 24 hours, your kicks are already in production since we're a print-on-demand business, and we won't be able to make changes or cancel the order. So please reach out quickly if you need help!

To cancel or modify your order, email us at support@43kicks.store with:

  • Your order number
  • What you'd like to change or if you want to cancel
  • If modifying: the new details (size, color, design, or address)

We'll do our best to process your request before production begins.
What happens if I enter the wrong shipping address?

If you notice an error in your shipping address, contact us within 24 hours of placing your order and we can update it before production begins.

After 24 hours, we can't modify the address since your order is already in production. If a package cannot be delivered due to incorrect or incomplete address information after that point, we won't be able to offer a replacement or refund.

We also can't help with delivery issues related to:

  • Nobody being home when delivery is attempted
  • Multiple failed delivery attempts
  • Express shipping ordered without providing a phone number

Make sure your address is complete and accurate, and include a phone number for express shipments. If you spot a mistake, reach out within 24 hours!
I haven't received a confirmation email. What do I do?

Missing our confirmation email? Don't stress! If you're not seeing it in your inbox, try checking your spam folder first. Also verify the address you used during checkout.

And if that doesn't work? Just shoot us a message via our Contact Page and we'll resend the confirmation email to make sure everything is good to go.

Payment
What type of payments do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, Shop Pay, and Paypal.
What currency does 43kicks.store use?

All currency on 43kicks.store is in US dollars.
If paying via a credit card when will the charge go through?

Credit card charges happen immediately after an order has been successfully placed.
What do I do if I'm having issues completing my order?

If issues arise during checkout, don't worry! We've got some troubleshooting tips to help you get back on track. First, try clearing your browser cache and see if that resolves the issue. If not, try switching to a different browser or device - we're confident it'll work out.

Shipping and Delivery
What is your shipping policy?

Please see our Shipping Policy.
When will I get my Kicks?

Every pair of 43Kicks is made to order — we don’t fire up production until you place your order. This approach helps us reduce waste, avoid overproduction, and keep things sustainable — while still delivering bold, personalized kicks.

Here’s what to expect:

• Production Time: 5–7 business days

(Your shoes are printed, assembled, and quality-checked — all just for you.)

• Shipping Time: 2–4 weeks

(Depends on where you live and how the shipping gods are feeling.)

• Total Delivery Time: Usually 3–4 weeks from order to doorstep

📦 Tracking Info:

You’ll get an email with tracking details once your order ships — typically within 5–14 days after checkout.
What if I live in a remote area?

Some locations are off the beaten path, and delivery to remote areas can take 2–3 months depending on accessibility. You can check with the shipping company's official website to see if your address is considered a remote area. We appreciate your patience if you're in one of these locations!
How does peak season affect shipping?

During busy shopping periods like Black Friday, Cyber Monday, and the holiday season, shipping times may be longer than usual due to high package volumes and limited carrier capacity. Shipping costs may also increase during these times. We'll notify you on our website and via email if peak season impacts are expected, so keep an eye out for those updates.
Do I need to sign upon delivery?

A signature is not required when receiving the package.
What do I do if I do not receive my package?

If tracking shows your package hasn't updated for 30+ days (standard shipping) or 18+ days (express shipping), or if you still haven't received your package 60 days after placing your order, please contact us immediately. Our Zero-Wait Guarantee means once we confirm a lost package with our shipping partners, you'll get an immediate replacement or full refund - no waiting around. Reach out via our Contact Page and we'll sort it out ASAP.
What if tracking shows "delivered" but I never received my package?

Sometimes tracking marks a package as delivered when it hasn't actually arrived. If this happens to you, first check with neighbors or building management to see if it was left elsewhere. Then contact your local carrier - they may send you proof of delivery details. If you receive any documentation from the carrier, forward it to us at support@43kicks.store within 15 days and we'll investigate and resolve the issue with a replacement or refund.
How much does shipping cost?

Shipping costs are calculated during checkout and are based on the delivery address.
Do you ship internationally? What about customs fees?

Yes, we ship worldwide! However, international customers should be aware that you are responsible for any customs fees, duties, or taxes charged by your country. These fees are set by your local government, not by us, and must be paid to receive your order.

Important: If you refuse to pay customs fees upon delivery, we cannot offer a refund or reship the order. Please check your country's import policies before ordering to avoid surprises.

Products
How does 43Kicks keep prices competitive?

Want to know the secret behind our competitive pricing? We're a direct-to-consumer model, which means no mark-ups or extra fees for our customers. Head over to our About Us page to learn more about our mission and values.
How do I ensure that I'm getting the right size?

Fit guarantee? We've got it! To help you avoid any sizing surprises, our product pages include comprehensive sizing charts. Simply refer to these before making your purchase to ensure a perfect fit.

Plus, we offer one complimentary size exchange per customer account if you need a different size - just request it within 7 days of delivery. Size exchanges are available for changes up to 2 sizes from your original order. See our Kickin' Guarantee for complete details.

Still have questions?

Head over to the Contact Us page and send them our way!

 Contact Us →

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